Completed sessions are non-refundable.
A refund may be requested for any unused sessions remaining in the package. The refund amount will be calculated based on the value of the unused sessions, after deducting the full standard value of any completed or missed sessions and any non-refundable payment-processing fees.
Cancellations, rescheduling requests made less than 24 hours before a confirmed appointment, and missed appointments are not eligible for a refund or replacement session.
If Niksou is unable to offer a mutually suitable appointment time for the first session, you may request a full refund before any session takes place.