Completed sessions are non-refundable.
A refund may be requested for unused sessions remaining in the package. The refund amount will be calculated after deducting the full standard value of all completed, missed, or late-cancelled sessions, together with any non-refundable payment-processing fees.
Cancellations or rescheduling requests made less than 24 hours before a confirmed appointment are not eligible for a refund or replacement session. Missed appointments without notice are also considered used.
If Niksou is unable to offer a mutually suitable appointment time for the first session, you may request a full refund before any session takes place.